Terms and Conditions

These Terms and Conditions
1. These are the terms and conditions on which we supply subscription
  services (Services) to you.
2. Please read these terms carefully before you submit your order for
  Services to us. These terms tell you who we are, how we will provide
  Services to you, how you and we may change, renew or end your
  subscription, what to do if there is a problem and other important
  information. If you think that there is a mistake in these terms,
  please contact us to discuss.
Information About Us and How to Contact Us
1. We are Global Health Tests Limited a company registered in England
  and Wales. Our company registration number is 11768987 and our
  registered office is at 71-75 Shelton Street, Covent Garden, London,
  United Kingdom, WC2H 9JQ. Our registered VAT number is GB 319 9826
  56.
2. You can contact us in the following ways:
  1. Telephone: 01604 624 300 ;
  2. Email: tc@thehealthhub.com; or
  3. Post: 71-75 Shelton Street, Covent Garden, London, United
    Kingdom, WC2H 9JQ.
3. If we have to contact you, we will do so by telephone or by writing
  to you at the email address or postal address you provided to us in
  your order.
4. When we use the words “writing” or “written” in these
  terms, this includes emails.
Our Contract With You
1. The available programmes from time to time will be set out on our
  website.
2. Our acceptance of your order for Services will take place when we
  email you to accept it, at which point a contract will come into
  existence between you and us. Once we have accepted your order, we
  will be under a legal duty to supply Services that are in conformity
  with the contract we have entered into with you.
3. You may not submit an order for Services unless you are at least 18
  years of age and have capacity to enter into a legally binding
  contract with us.
4. If we are unable to accept your order for Services, we will inform
  you of this and will not charge you for Services.
5. We will assign an order number to your order and tell you what it is
  when we accept your order. It will help us if you can tell us the
  order number whenever you contact us about your order.
6. We do not accept orders to supply Services to persons located outside
  the UK.
Important Information about the Services
1. If you have any health or medical concerns you must consult with a
  registered medical practitioner in respect of those.
2. It is essential that anyone considering changing their diet or
  introducing food supplements into their diet must consult a registered
  medical practitioner in the first instance.
3. If you are already undergoing any form of medical treatment then you
  should inform the medical practitioner who is overseeing that
  treatment about your subscription to receive the Services.
4. Our nutritionists do not and will not provide medical advice given
  that they are not medically qualified. Advice given by nutritionists
  should therefore not be construed as medical advice or any diagnosis.
5. The Services are not intended for and we will not provide them to
  anyone who:
  1. is under the age of 18;
  2. is pregnant;
  3. has recently given birth; or
  4. suffers from certain medical conditions unless provided with
    specific confirmation from your doctor that it is safe and
    appropriate for us do so.
6. We will ask you for full disclosure of all matters detailed in clause
  4.5 and you must accurately and fully disclose the same.
7. The purpose of our blood screening service is to provide you with a
  convenient, quick and confidential means to get a picture of your
  overall health and vitality and to help the nutritionist assigned to
  you to understand how your body is currently responding to food.
  However, our test results are indicative and are not intended as
  medical advice of any kind, and should not be or considered as a
  diagnosis or used as a basis on which to take medication, without
  first consulting a registered medical practitioner.
8. If we tell you that a blood screening you have undertaken has
  indicated a possible red flag result, you must arrange to see your
  general practitioner or other registered medical practitioner for
  further investigation and/or consultation. We will make available to
  you a summary of your results in report form so that you can print
  them off and take them with you to see your general practitioner or
  other registered medical practitioner.
9. If we give you information based on your blood screening results
  which gives an insight into our assessment of your risk of developing
  cardiovascular disease through high sensitivity C-reactive protein
  (CRP-hs) or your risk of developing type 2 diabetes, you must treat
  this insight as indicative only and you must consult a registered
  medical practitioner if you have any concerns or if you have a history
  of such conditions in your family.
10. 100% accuracy of all blood screening test results cannot be
  guaranteed.
11. If you think you may have a medical emergency, call your doctor or
  the emergency services immediately.
Services
1. By ordering the Services and paying any recurring monthly
  subscription fees to keep your subscription active, you will receive a
  range of benefits and features as part of the programme you select,
  details of which are set out on our website.
2. We will supply the Services to you until your subscription expires or
  you end your subscription as described in clause 12 or we end your
  subscription by written notice to you as described in clause 13.
3. Your subscription will be for an initial period of 3 months but your
  subscription will automatically renew for a period of 12 months at the
  end of the initial 3 month period and at the end of each subsequent 12
  month renewal period unless you tell us not to proceed with the
  automatic renewal.
4. We will contact you before the initial 3 month subscription term ends
  and before each subsequent 12 month subscription term ends to remind
  you that we will automatically renew your subscription unless you tell
  us otherwise. If you do not contact us, your subscription will
  automatically renew. We will contact you to arrange the ongoing
  payment of your subscription fees before the automatic renewal takes
  place. If you paid for the previous subscription term by direct debit
  then we will continue to take your subscription payments on a monthly
  basis by direct debit after the automatic renewal date.
5. We may change the price of Services at the end of the initial 3 month
  subscription term and on an annual basis thereafter.
6. When your subscription automatically renews, you will be entitled to
  the Cooling-Off Period referred to in clause 12. The Cooling-Off
  Period will run from the date your subscription automatically renews.
  After the Cooling-Off Period, your cancellation rights will be as set
  out in clauses 12.5 and 12.6, subject to clause 12.2.
7. Once we have accepted your order and you have made or arranged
  payment in accordance with clause 8.4 or 8.5 (as the case may be),
  your access to the benefits and features forming part of your chosen
  programme will become available to you. If you are setting up a direct
  debit arrangement then your access to the benefits and features
  forming part of your chosen subscription programme will become
  available to you when your direct debit application has been accepted
  at which time we will activate your subscription.
8. You must keep your details up to date at all times by updating them
  in the “My Profile” area on our website.
9. When your Services have been activated, we recommend that you
  complete your profile section on the dashboard with accurate
  information about your symptoms, health, medical conditions,
  medications, stress, diet and lifestyle. This will help our
  nutritionists to provide tailored advice. You will not be under any
  obligation to provide medical information to us though this may impair
  the ability of our nutritionists to provide appropriately tailored
  advice.
Consultations
1. If you cancel a consultation within 12 hours of the booked
  consultation time without a good reason or you do not attend a booked
  consultation without a good reason, you will not be permitted to
  re-book that consultation and you will lose that consultation.
2. You will need to ensure that you have a good internet connection for
  the purpose of consultations.
  
  During the initial 3 month subscription period
3. As part of the Services you will be entitled to the following virtual
  consultations with a nutritional therapist during the initial 3 month
  subscription term:
  1. 1 x 50 minute initial consultation; and
  2. 2 x 20 minute consultations.
4. You must book your initial 50 minute consultation within 30 days of
  your Services subscription being activated.
5. If you have not used the 2 x 20 minute consultations before the end
  of the initial 3 month subscription term then you will lose them.
  Consultations cannot be rolled over into any subsequent 12 month
  subscription period.
  
  During any subsequent 12 month subscription period
6. As part of the Services you will be entitled to 1 x 50 minute virtual
  consultation with a nutritional therapist per month during any
  subsequent 12 month subscription term if that is stated to be included
  within the package selected. If you have not used the 1 x 50 minute
  consultation before the end of each month then you will lose it.
  Consultations cannot be rolled over into subsequent months.
Blood Screening
1. As part of the Services you will be entitled to a blood screening
  test during the initial 3 month subscription term.
2. The purpose of our blood screening service is to provide you with a
  convenient, quick and confidential means to get a picture of your
  overall health and vitality and to help the nutritionist assigned to
  you to understand how your body is currently responding to food. Our
  blood screening test uses 36 key blood markers which provide a wealth
  of insight into your body’s functional health. If you opt to undergo
  the blood screening, we will use your blood screening results to
  examine your blood health, your liver and kidney function, your
  cholesterol levels, your risk of developing cardiovascular disease
  through high sensitivity C-reactive protein (CRP-hs), your risk of
  developing type 2 diabetes as well as your levels of iron, vitamin B12
  and vitamin D.
3. It is your choice whether to opt to have the blood screening and it
  is not mandatory.
4. Once we have accepted your order, we will send you an email to let
  you know how the blood screening will be carried out and what will be
  required from you. We will also let you know how long we expect it to
  take us to provide your test results following receipt of your sample.
5. Any samples you provide to us must be your own.
6. Any samples you send to us must be sent to the address notified to
  you. We recommend utilising a traceable delivery service such as a
  recorded or signed-for delivery method.
7. We will provide your test results via the dashboard and we will send
  an email to the email address you give us to let you know when your
  test results become available.
Price and Payment
1. The price of the available programmes (which includes VAT) will be
  indicated on our website and on the order pages when you place your
  order.
2. If the rate of VAT changes between your order date and the date we
  start supplying the Services, we will adjust the rate of VAT that you
  pay, unless you have already paid for the Services in full before the
  change in the rate of VAT takes effect.
3. We accept payment by credit or debit card and payments will be
  facilitated by Stripe.
4. You must pay for your initial 3 month subscription in full at the
  time you place your order.
5. You must pay for your subsequent 12 month subscription(s) by setting
  up a direct debit arrangement for your monthly instalments.
6. If you do not pay us for the Services when you are supposed to and
  you still do not make payment within 7 days of us reminding you that
  payment is due, we may suspend supply of the Services until you have
  paid us the outstanding amounts. We will contact you to tell you we
  are suspending supply of the Services. We will not suspend the
  Services where you dispute the unpaid invoice in good faith. We will
  not charge you for the Services during the period for which they are
  suspended. As well as suspending the Services we may also charge you
  interest on your overdue payments.
7. If you do not make any payment to us by the due date we may charge
  interest to you on the overdue amount at the rate of 5% a year above
  the base lending rate of the Bank of England from time to time. This
  interest will accrue on a daily basis from the due date until the date
  of actual payment of the overdue amount, whether before or after
  judgment. You must pay us interest together with any overdue
  amount.
8. If you think an invoice you have received from us is wrong please
  contact us promptly to let us know. You will not have to pay any
  interest until the dispute is resolved. Once the dispute is resolved
  we will charge you interest on correctly invoiced sums from the
  original due date.
Delays
If our supply of the Services is delayed by an event outside our reasonable
control then we will contact you as soon as possible to let you know and we
will take steps to minimise the effect of the delay. Provided we do this we
will not be liable for delays caused by the event, but if there is a risk of
substantial delay you may contact us to end your subscription and receive a
refund for any period of time when you have paid for Services but not
received them or not had the ability to receive them. Such refund will be
that proportion of any fee you have prepaid, which the period from the end
of your subscription to the end of the period for which you have prepaid
bears to the entire period to which such prepayment relates.
Your Rights to Make Changes
If you wish to change to the subscription programme you have ordered,
please contact us. We will let you know if such change is possible. If it is
possible we will let you know about any variation in the price of the
subscription or anything else which would be necessary as a result of your
requested change and ask you to confirm whether you wish to go ahead with
the change. If we cannot make the change or the consequences of making the
change are unacceptable to you, you may want to end your subscription (see
clause 12).
Our Rights to Make Changes and/or Suspend the Services
1. We may change the subscription programmes to:
  1. change the benefits and features that apply to each subscription
    programme from time to time;
  2. reflect changes in relevant laws and regulatory requirements;
    and
  3. implement minor technical adjustments and improvements.
2. We will use reasonable endeavours to ensure that changes made in
  accordance with clause 11.1 will be published on our website.
3. We may update and alter any digital content made available to you
  forming part of the subscription programme you have selected from time
  to time, provided that the digital content will always be relevant to
  the categories of persons who have subscribed to receive
  Services.
4. We may introduce different categories of subscription programmes from
  time to time. It is your responsibility to ensure that you have the
  most appropriate subscription programme to suit your needs at any
  time.
5. We may re-brand or re-name subscription programmes from time to
  time.
6. We may have to suspend the supply of Services to:
  1. deal with technical problems or make minor technical
    changes;
  2. update the Services to reflect changes in relevant laws and
    regulatory requirements;
  3. make changes to the Services as requested by you or notified by
    us to you (see clause 11).
7. We will contact you in advance to tell you we will be suspending
  supply of the Services, unless the problem is urgent or an emergency.
  If we have to suspend the Services for longer than 1 month in any
  12 month period we will adjust the price so that you do not pay for
  Services while they are suspended. You may contact us to end your
  subscription if we suspend it, or tell you we are going to suspend it,
  in each case for a period of more than 1 month and we will refund any
  sums you have paid in advance for the Services in respect of the
  period after you end your subscription.
Your Rights to End Your Subscription
1. To end your subscription or if you have any concerns you would like
  to discuss with us relating to the Services, please let us contact us
  using one of the methods detailed in clause 2.2.
2. These terms will not affect your statutory rights.
3. Under the Consumer Contracts (Information, Cancellation and
  Additional Charges) Regulations 2013 you have the right to cancel your
  subscription, for any reason, within 14 days of the date of your
  subscription starting (Cooling-off Period).
4. If you wish to exercise your right to change your mind, you have 14
  days after the day we email you to confirm we accept your order for
  Services to do so. If you cancel after we have made the Services
  available to you or after you have used a benefit or feature
  associated with the Services, you must pay us for the time during
  which your subscription was valid up until the time you tell us that
  you have changed your mind. We may therefore deduct from any refund
  due to you an amount for the supply of the Services for the period for
  which they were made available to you, ending with the time when you
  told us you had changed your mind. The amount will be in proportion to
  the period of time during which the Services were available to you, in
  comparison with the full coverage of the subscription term.
5. If you are ending a contract for a reason set out at clauses 12.5.1
  to 12.5.5 below your subscription will end immediately when you notify
  us that you wish to end it. We will refund you in full for any period
  during the subscription term during which have Services not been made
  available to you and you may also be entitled to compensation. The
  reasons are:
  1. we have told you about an upcoming significant change to the
    Services or these terms which you do not agree to;
  2. we have told you about an error in the price or description of
    the Services you have ordered and you do not wish to
    proceed;
  3. there is a risk that supply of the Services may be significantly
    delayed because of events outside our reasonable control;
  4. we have suspended supply of the Services for technical reasons,
    or notify you we are going to suspend them for technical reasons,
    in each case for a period of more than 1 month; or
  5. you have a legal right to end your subscription because of
    something we have done wrong.
6. After the Cooling-off Period has expired, you may cancel your
  subscription for any reason provided that you give us 90 days’ notice
  in writing.
  1. If you paid for Services in advance then we will refund you for
    the remainder of the subscription term after the 90 day
    period.
  2. If you pay for Services by direct debit, then we will not take
    any further direct debit payments from you after the 90 day notice
    period. However, we will not refund you for any payments already
    made and you will still have to make payments during the 90 day
    notice period.
7. If you are due a refund under these terms, we will refund you by the
  method you used for payment.
8. We will make any refunds due to you as soon as possible. If you are
  exercising your right to change your mind in accordance with
  clause 12.4 then your refund will be made within 14 days of your
  telling us you have changed your mind.
Our Rights to End Your Subscription
1. We may end your subscription at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do
    not make payment within 7 days of us reminding you that payment is
    due;
  2. you refuse or neglect to comply with any of our reasonable and
    lawful directions in connection with your receipt of the Services;
    or
  3. you breach any of your obligations contained in these
    terms.
2. If we end your subscription in the situations set out in clause 13.1
  we will refund any money you have paid in advance for Services we have
  not made available to you but we may deduct or charge you reasonable
  compensation for the net costs we will incur as a result of your
  breaking the contract.
3. We will write to you to let you know if we are going to stop
  providing the Services. We will refund any sums you have paid in
  advance for Services which will not be made available to you and
  will not take any subsequent recurring monthly subscription fees.
At the End of Your Subscription
When your subscription ends for whatever reason, you will lose access to
your dashboard save that you will be permitted access to the member/profile
area for 7 days after your subscription ends during which period you may log
on to download the information contained within your dashboard.
Our Responsibility for Loss or Damage Suffered By You
1. If we fail to comply with these terms, we are responsible for loss or
  damage you suffer that is a foreseeable result of our breaking this
  contract or our failing to use reasonable care and skill, but we are
  not responsible for any loss or damage that is not foreseeable. Loss
  or damage is foreseeable if either it is obvious that it will happen
  or if, at the time the contract between us was made, both we and you
  knew it might happen, for example, if you discussed it with us during
  the order process.
2. We do not exclude or limit in any way our liability to you where it
  would be unlawful to do so. This includes liability for:
  1. death or personal injury caused by our negligence or the
    negligence of our employees, agents or subcontractors;
  2. fraud or fraudulent misrepresentation;
  3. breach of your legal rights in relation to the Services;
    and
  4. defective products under the Consumer Protection Act 1987.
3. If defective digital content which we have made available to you as
  part of the Services damages a device or digital content belonging to
  you and this is caused by our failure to use reasonable care and
  skill, we will either repair the damage subject to proof of causation
  or pay you reasonable compensation. However, we will not be liable for
  damage which you could have avoided by following our advice to apply
  an update offered to you free of charge or for damage which was caused
  by you failing to correctly follow instructions or to have in place
  the minimum system requirements advised by us or the relevant third
  party supplier of the digital content in question.
4. We only supply the Services for domestic and private use. If you use
  the Services for any commercial, business or re-sale purpose we will
  have no liability to you for any loss of profit, loss of business,
  business interruption, or loss of business opportunity.
5. Our liability to you in connection with our supply of Services in
  accordance with these terms will be limited to the total amount paid
  by you by way of subscription fees in the year in which the breach(es)
  occurred.
How We May Use Your Personal Information
We will only use your personal information as set out in our Privacy Policy
which can be found here:
https://checkmybodyhealth.co.uk/privacy-policy.
Other Important Terms
1. We may transfer this contract to someone else. We may transfer
  our rights and obligations under these terms to another
  organisation.
2. You need our consent to transfer your rights to someone else.
  You may only transfer your rights or your obligations under these
  terms to another person if we agree to this in writing.
3. Nobody else has any rights under this contract. This contract
  is between you and us. No other person will have any rights to enforce
  any of its terms.
4. If a court finds part of this contract illegal, the rest will
  continue in force. Each of the clauses of these terms operates separately. If any
  court or relevant authority decides that any of them are unlawful, the
  remaining clauses will remain in full force and effect.
5. Even if we delay in enforcing this contract, we can still enforce
  it later. If we do not insist immediately that you do anything you are
  required to do under these terms, or if we delay in taking steps
  against you in respect of your breaking this contract, that will not
  mean that you do not have to do those things and it will not prevent
  us taking steps against you at a later date. For example, if you miss
  a payment and we do not chase you but we continue to make the Services
  available to you, we can still require you to make the payment at a
  later date.
6. Which laws apply to this contract and where you may bring legal
  proceedings. These terms are governed by English law and you can bring legal
  proceedings in respect of the Services in the English courts. If you
  live in Scotland you can bring legal proceedings in respect of the
  Services in either the Scottish or the English courts. If you live in
  Northern Ireland you can bring legal proceedings in respect of the
  Services in either the Northern Irish or the English courts. If you
  live in the Republic of Ireland you can bring legal proceedings in
  respect of the Services in either the Irish or the English
  courts.
7. Alternative dispute resolution. Alternative dispute resolution
  is a process where an independent body considers the facts of a
  dispute and seeks to resolve it, without you having to go to court. If
  you are not happy with how we have handled any complaint, you may want
  to contact the alternative dispute resolution provider we use. Please
  contact us for details. In addition, please note that disputes may be
  submitted for online resolution to the European Commission Online
  Dispute Resolution platform at
  https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

PDF Model Cancellation Form